Frequently Asked Questions
If you wish to cancel your order, it must be cancelled prior to the confirmation of the order, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return. Made to order items cannot be cancelled. Please contact our Customer Service team and they will advise you what’s possible and take you through the necessary steps – this will include providing you with a Return Authorisation Number.
Email firstname.lastname@example.org asap!
For more detailed information on ‘Returns & Refunds’ click here
Orders will be dispatched within 3-5 business days barring any unforeseen circumstances that may cause delays.
Sorry no. Unfortunately, the freight network we use to post your packages requires a residential or business address.
Currently to New Zealand only small packages (excludes medium and large items)
Yes. We use StarTrack which is an Australian transport and logistics company owned by Australia Post for small packages. Medium and large items will be sent by private freight companies. For the best freighting solutions our freight is calculated based on individual orders and delivery location. We endeavour to provide the best possible rates.
Yes, all our prices are inclusive of GST
We accept payment via the following methods:
- Visa, MasterCard, Home Royale E-gift cards or PayPal using Stripe through our secure site. HOME ROYALE is a secure website using SSL encryption for all transactions.
- Paying via PayPal where you will automatically be redirected to sign into your online PayPal account
- We also offer After Pay and Zip Pay to bring you hassle-free, Buy Now, Pay Later services so you can purchase your homewares and enjoy them right away!
Home Royale E-gift cards are like cash and must be treated as such. Home Royale cannot be responsible for any lost, damaged, deleted or stolen E-gift cards once they have been issued to a customer sorry.
They are valid for 3 Years from date of purchase.
Yes. Simply click on the `continue shopping’ link after adding an e-gift card to your bag and continue to shop. Please note that any discount codes used will only apply to valid items for the specific promotion and will not apply to E-gift cards in your bag.