Delivery 30 Day Money Back
$9.90 Flat Rate Shipping Australia Wide
FREE SHIPPING for all orders over $150*
Oppenheimer SHOP cannot accept deliveries to PO Box address’s
This item is shipped from our warehouse by Australia Post and will be delivered in 2 – 10 business days of receiving your order. Most orders are dispatched within 2 business day of the order being placed. Delivery Rates
Our standard delivery rate is $9.90 anywhere in Australia.
*Excludes gift card purchases or bulk/commercial orders.
Maybe you’ve received a product from us and it isn’t damaged, but you’ve changed your mind and don’t wish to keep it. If that’s the case, simply send it back to us unused, in its original packaging and within 30 days. In these instances, the customer will bear the expense of returning the items to us. Once items are received and inspected, an exchange or refund may be granted.
The product must be received in a re saleable condition.
Simply follow these 3 steps:
Contact Oppenheimer Shop Customer Service to Request a Return and discuss your return options.
Phone : 1300 130 952 or Email : firstname.lastname@example.org
Package unused items in original packaging, be sure to include the following information:
-The order number
– The reason for the return
– Your day time phone number
– Address : Oppenheimer Shop Returns
Unit 5 / 107 Carnarvon St
Silverwater, NSW 2128
Once received you will be contacted in regards to your request. A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process the refund by reimbursing to your PayPal account.
WARRANTY CLAIMS FOR FAULTY ITEMS AUSTRALIA
At Oppenheimer we know that after sales support is very important and our customer service team are available here during business hours to assist you with any product related questions or concerns. At Oppenheimer we are authorised stockists of all brands and products that we sell and this means all products have warranties. Warranty periods and rules will vary and are at the discretion of the brands, not Oppenheimer. At Oppenheimer we will do everything we can to help you with your warranty claim and act on your behalf with the brands.
In some cases, an image is sufficient for a warranty claim and in other cases the brands require us to get the product back from you for assessment. If this is the case, the faulty item is returned to Oppenheimer at no cost to the customer. We will arrange the collection and pay for the cost of returning the product to us.
If the fault is due to misuse by the customer and not a manufacturing defect, the warranty will be void.
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