Returns Policy

The following outlines our returns and refund policy. By processing your payment with Home Royale, you are accepting the following terms and conditions regarding shipping and any returns of your purchases.

Returns
If you change your mind, or have made an incorrect choice, you can request an exchange or receive a store credit within 14 days of purchase, unless it is an item that can’t be returned, provided that:

• You provide your proof of purchase.
• The item is in saleable condition i.e. the original tags and labels are still attached, the item is in its original, sealed packaging, and sealed packaging remains intact (if any).
• All gift cards, bonus items, and gifts with purchase must also be returned, unless otherwise notified. If not, the value of any gift card, bonus item or gift with purchase will be deducted from the refund.

The exchange or store credit will be processed after receiving and inspecting the returned goods to ensure they meet the conditions of return outlined above. The cost of returns for change of mind will be at the customer’s expense.

It’s OK if you change your mind, however, to prevent fraud or abuse of our Returns Policy, we may refuse to accept items returned for Change of Mind reasons if we reasonably believe that you have engaged in fraudulent conduct or are abusing our Change of Mind Returns Policy.

Change of mind guidelines do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

Items that can’t be returned
The following items can’t be returned or exchanged due to change of mind. These exceptions do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

• Items purchased as part of a clearance sale
• Altered items
• Gift Cards and e-gift cards
• Vouchers
• Furniture
• Personal care items
  • Circulation booster devices
  • Electric toothbrushes
  • Face masks
  • Foot spas
  • Hairbrushes
  • Handheld massagers
  • Manicure sets
  • Sexual wellness products
  • Shavers

Damaged or faulty returns

In the unlikely event that your Home Royale purchase arrives and is missing parts, is damaged, is faulty, is defective or is not of acceptable quality, please take photos or video clearly identifying the issue and email our team at info@homeroyale.com.au within 14 days of receiving the item.

You may, depending on the circumstances, be entitled to one of the following remedies:

• Have the product replaced (subject to availability)
• Arrange a repair with an offer of compensation
• Have missing parts or components sent to you
• Receive a refund or store credit

If, after the preliminary assessment, the product is confirmed to be defective, damaged or covered by an applicable warranty or covered by the consumer guarantee provisions of the Australian Consumer Law, a member of our Customer Care Team will contact you to proceed with the return process. Home Royale will arrange for the pickup and cover the costs of the return. Please ensure the product is well protected and packaged similar to the way you received the product. If the product has been assembled, it will need to be disassembled and packaged the same way it was delivered.

We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by:

• fair wear and tear;
• misuse or failure to use in accordance with manufacturer’s instructions;
• improper assembly or modification;
• improper maintenance or failure to properly care for the item;
• your own improper handling or transportation of the goods.

Please also note that we will not process returns where the damage is to the external packaging or product packaging only.

In the case of a refund or store credit, the amount issued will be equal to the original amount paid for the item, including shipping costs. Please note that refunds can only be processed back onto the card or into the account that the original payment was taken from.

Incorrect item delivered

If you have received an incorrect item, please contact our customer care team info@homeroyale.com.au with photographs of the incorrect item within 14 days of receiving your delivery. We will offer to send you the correct items and arrange the collection of the incorrect item from you at our expense.

Cancellations

If you wish to cancel your order, it must be cancelled prior to the confirmation of shipment of the order, in which case we will provide you with a full refund. Made-to-order items cannot be cancelled. Email info@homeroyale.com.au

Changes to this Policy

We reserve the right to update this Shipping and Returns Policy from time to time by publishing the revised terms on our Website. The amended Shipping and Returns Policy will take effect from the date which is 7 days after we publish it on our Website, except in relation to orders of products prior to the effective date, in which case the previous version of the Shipping and Returns Policy will apply to those products.

Consumer Guarantees

Our goods and services come with consumer guarantees that automatically apply under the Australian or New Zealand Consumer Law.

If you believe your purchase fails to meet one or more of the consumer guarantees – for example, your purchase is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose – then you may be entitled to a remedy by law.

If there is a major failure, you may seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. If there is a minor failure, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Contact our customer services team if you believe your purchase fails to meet a consumer guarantee. Before determining the remedy you are entitled to, we may need to send the item to the manufacturer (or their agent) for an assessment to confirm the problem.

When requesting a remedy under consumer law, proof of purchase is required.

Last Updated: 2nd of March 2026